Frequently Asked Questions
Q: What are your hours?
A: We are open Monday-Friday from 7:30 a.m. - 5:30 p.m.
On Saturdays, we are open for boarding drop-off and pick-up from 8 a.m. - 9 a.m. On Sundays, we are open for boarding pick-up ONLY from 5:30 p.m - 6 p.m. The first Tuesday of each month we are closed from 12 p.m. - 1 p.m. for staff meetings.
Q: What do I do during the holiday season/after hours/weekends if you're closed?
A: The Animal Emergency Clinic of NW Arkansas is available anytime SCAH is not open. They can be reached at 479-927-0007 and their address is 881 Metroplex Dr. in Springdale, AR 72762 -OR- The Animal Urgent Care in Bentonville is available Thursday-Tuesday 2pm-10pm and are closed on Wednesdays. They can be reached at 479-888-4074 and their address is 1404 S Walton Blvd. #19.
Q: My pet has possibly ingested a potentially hazardous material. What do I do?
A: Remain calm! If your pet is not in obvious signs of distress, please call us to describe what has happened. If it seems like your pet is suddenly very ill or having trouble breathing, please bring your pet to us as quickly as possible. If possible, call us to let us know that you're on your way. If possible, bring any packaging for the material or product so may review the ingredients.
Q: My pet needs heartworm prevention. What do I need to do?
A: Your pet must have an examination on file within the last year and a heartworm test must be performed prior to any heartworm prevention being dispensed. Visit the American Heartworm Society for more information regarding heartworms and why prevention is so important.
Q: Do you offer boarding?
A: YES! We have a full kennel at our Hospital side and can accommodate any size dog and cats. We book quickly, so call as soon as you know you need to board your pets. Pets must be up to date on their vaccinations prior to boarding or they will be given while they stay with us. All boarding dogs must be vaccinated for Bordetella every six months in order to board at Sugar Creek.
Q: What do I need to bring when my pets board?
A: All you need to bring is your pet! If your pet has a sensitive stomach it is best to bring their own food. If your pet is on medication we can give them per your instructions. We discourage bringing any bedding as we have all of our own bed materials.
Q: My pet is on medication regularly. Can I get it refilled?
A: Yes! We require a 24 hour notice so that we may refill your pet's medication effectively and efficiently. Some medications require doctor approval or may need to be ordered, so advance notice is very important. We offer prescription refill requests through our online portal as well. Please keep in mind that prescription requests do take some time to complete. Please call us prior to completely running out of your pet's medication.
We also have our own online store. Ordering straight from your DVM ensures that your pet's medication has been properly handled, stored, and is the appropriate medication. Check out our online store here. It's as easy as signing up and choosing what you need!
Q: My pet is coming in for surgery. What do I need to do?
A: Please arrive between 7:30 a.m. - 9 a.m. the day of your pet's scheduled surgery. You will be asked to stay for a few minutes to fill out paperwork with our surgical assistant. Please do not feed your pet after 10 p.m. the night before the surgery. Your pet is allowed to have water. You may check your pet in online, ahead of time, by visiting the link that will be sent to you as your pet's appointment approaches. This can help expedite the check-in process.
Q: My pet is having loose stools and/or urinary issues. What do I do?
A: Diarrhea and urinary issues are a very common occurrence. Regardless, it's very important that your pet gets evaluated immediately. If you pet hasn't had an exam within a year, an exam appointment is required. We cannot recommend, prescribe, or dispense any medications without an exam on file.
If your pet is having urinary issues or diarrhea and they are otherwise feeling well (are they eating? drinking? Is their activity level normal? How long has this issue been going on?) then you can drop-off a sample. The sample should not be more than a few hours old. We do not need much to do our testing. If needed, you're welcome to stop by the clinic and pick up a sample collection cup. Keep in mind the doctor may still recommend an exam depending on the results of the test. We require a sample information form with each submission and you can find those on our services page.
Q: I'd like to do some online research. Is there a website you recommend?
A: We love when our pet owners stay informed! Just make sure the information you're reading is accurate and from a reliable source. We love Veterinary Partner. It provides pet medical information straight from veterinarians and is powered by research.
Q: Will I have a long wait for my appointment?
A: We strive every day to see all of our patients in a timely manner. As is the nature of veterinary medicine, it can be very difficult to predict what will come through the door next. We see wellness appointments, walk-in urgent care patients, emergencies, drop-offs, boarding patients, and surgeries each day. We prioritize emergencies and euthanasia appointments as a way to comfort the families going through a difficult time. If your pet is seeing us for a wellness appointment, we will do everything we can to see your pet on time. If an emergency does occur, we will alert you and offer to reschedule your appointment, offer a drop-off, or allow you to wait for the doctor.
Monday and Friday afternoons are our most highly demanded times. We recommend a Tuesday, Wednesday, or Thursday morning appointment if you're wary of lengthy wait times. If you have an emergency, we will do everything we can to make sure your pet is attended to quickly. Please do not hesitate to call us if your pet becomes sick or injured suddenly. If seeing us for an emergency, it's a good idea to have the emergency consent form filled out prior to your visit.
